Return & Refund Policy

At Meghyra, we take great care in selecting, packing and delivering our products. As we deal primarily with food and consumable products, returns are subject to certain conditions to maintain quality, hygiene and food safety standards.

Returns

Due to the nature of our products, we generally do not accept returns for products that have been correctly delivered and are in good condition.

A return, replacement or refund request may be considered if:

You received a damaged product.
The product was damaged or leaked during transit.
You received an incorrect product.
An item from your order is missing.
The product received is significantly different from what was ordered.
There is another genuine quality-related concern with the product at the time of delivery.

Eligibility will be assessed based on the circumstances of each request.

Reporting an Issue

If there is an issue with your order, please contact us as soon as possible after receiving the package.

Visit our Contact Us page and provide:

Your order number
Details of the issue
Clear photographs of the product
Photographs of the outer and inner packaging, where applicable

We may request additional information or photographs to review your request.

Please retain the product and its original packaging until your request has been reviewed.

Products Not Eligible for Return

Unless the product was damaged, defective, incorrect or otherwise eligible under this policy, we generally cannot accept returns for:

Opened or used food products
Products with damaged or removed seals after delivery
Products returned due to personal taste or preference
Products stored or handled incorrectly after delivery
Products damaged after they have been received
Products purchased from a third-party seller or platform rather than directly from Meghyra

Replacement

Where appropriate, we may offer a replacement for an eligible product.

Replacement is subject to product availability and successful verification of the request.

If the same product is unavailable, we may offer an alternative resolution or refund, as applicable.

Refunds

If your request is approved for a refund, the applicable amount will be refunded to the original payment method wherever possible.

For Cash on Delivery orders, additional details may be required to process an approved refund.

Once a refund has been initiated, the time required for the amount to reflect may vary depending on your bank, payment provider or payment method.

Shipping charges, where applicable, may not be refundable unless the refund is due to an error attributable to Meghyra or the order was received damaged or incorrect.

Order Cancellation Refunds

If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed in accordance with our Cancellation Policy.

Orders that have already been dispatched may not be eligible for cancellation.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened or tampered with, we recommend taking photographs or a video of the package before opening it.

Please report the issue through our Contact Us page as soon as possible.

Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us with your order details and supporting photographs of the package and products received.

After verification, we will provide an appropriate resolution.

Refund for Failed or Undelivered Orders

If a prepaid order cannot be delivered and is returned to us, any applicable refund will be processed after the returned shipment has been received and reviewed.

Refund eligibility may vary where delivery was unsuccessful because of an incorrect or incomplete address, refusal to accept the shipment or repeated unsuccessful delivery attempts.

Need Help?

For all return, replacement and refund requests, please visit our Contact Us page.

We recommend contacting us promptly after receiving your order so that any issue can be reviewed and resolved as quickly as possible.